Processing & Shipping Timelines
After placing an order and receiving an order confirmation, you may want to know about the preparation, shipment, and delivery. Abodelook’s processing and shipping timelines page explains this to help you understand how each order is processed and delivered, and what to do in case of a delay.
At Abodelook, you can find a variety of products, from furniture, home decor, lighting, kitchen and bathroom products, flooring and wall products, DIY tools, plants, gardening products, to accessories.
The delivery time varies with the size of the product, handling requirements, and location, though the most relevant estimated time is the one displayed with order information during checkout.
Order Processing Time
After successfully placing the order and completing payment, the shipping process begins. Most orders take 1-2 business days to get processed and dispatched, as a few things are involved and it takes time, such as confirming the order, checking availability, preparing and packaging the order, and arranging the shipment with the applicable delivery partner.
Processing times may be longer during:
- Major sales and promotional periods
- Holidays and weekends
- Periods of unusually high order volume
- Product-specific availability issues
- Situations requiring additional handling or preparation
- Unexpected operational or courier delays
Processing time and shipping time are separate. The delivery period generally begins after the order has been dispatched.
Standard Delivery Timeline
After dispatch, it generally takes approximately 3- 7 days but may vary depending on your delivery location, product type, stock availability, courier service, and other logistical factors. Furniture or other bulky items may need to be transported or handled differently than the usual items.
During your checkout, you can get the estimated timeline, which should be the primary reference for your order. Delivery estimates are not guaranteed delivery dates unless specifically stated otherwise.
Express Delivery
After dispatch, express delivery generally takes 1-3 business days for eligible products and locations, depending on product availability, destination, shipping coverage, product size, handling requirements, and the delivery service available for that order.
The express delivery option doesn’t eliminate the processing period unless the applicable product or checkout information specifically states otherwise.
Shipping Charges
Where applicable, the shipping cost will be shown during the purchasing or checkout process before finalizing the purchase.
The shipping cost that will apply may be influenced by factors including:
- Location of delivery
- Type and size of the products purchased
- Quantity of orders placed
- Mode of shipment chosen
- Express delivery options available
Customers need to check for the applicable charges before paying for their orders.
How Orders Are Shipped
Third-party deliveries are processed based on the product, delivery location, package size, and available shipping service. Small décor and accessory items follow standard delivery, whereas larger items require a different kind of delivery and handling. Thus, different items require different methods of transportation and handling.
AbodeLook may select the appropriate shipping partner and method based on the requirements of the order.
Split Shipments
Sometimes products bought together may ship separately. This kind of occurrence may arise from products that:
- Are stocked in different fulfillment centers
- Need different handling/packaging methods
- Have different processing periods
- Are shipped by different shipping partners
- Are prepared for shipment on different dates
In such cases where an order is to be delivered in multiple shipments, it means that you will get separate tracking details for each shipment. Split shipping does not imply that an item is missing from your shipment. It is necessary to verify the tracking details for each shipment.
Order Tracking
Track your order through the information provided by AbodeLook after your order has been dispatched. It may take some time because the shipment is being handed over to the courier, and the information needs to be updated on the courier’s system.
If your order has been dispatched but tracking information remains unavailable or unchanged for an extended period, contact our support team with your order number.
Delivery Attempts
A delivery may be delayed or unsuccessful because of:-
- Incorrect or incomplete location details
- Unavailable recipient
- Incorrect contact details
- Restricted access to the delivery location
- Weather or transport disruption
- Local delivery restrictions
- Courier operational issues
AbodeLook does not ensure timely delivery when the delay is caused by factors beyond the reasonable control of AbodeLook.
Changing Your Delivery Address
You can change your address by contacting AbodeLook support before placing an order, and if you have placed an order, you will still be able to change your address before it is processed or dispatched. We may not be able to change it after it has been handed over to the courier. If you have entered an incorrect address, please contact us immediately rather than waiting until the expected delivery date.
It should be noted that AbodeLookdoes not provide any assurance regarding the possibility of correcting an address after shipment, and extra time may be required for redelivery.
Delivery Delays And Exceptions
With our estimated delivery timelines, deliveries still face some delays due to severe weather, transportation issues, courier delays, public holidays, high order volumes, or other uncontrollable reasons. We will try our best to assist you and provide available tracking information at the time of delayed shipment.
A delivery estimate is meant to guide you not be treated as a guarantee unless stated specifically.
Inspect Your Package At Delivery
Upon delivery of your order, it is advised to inspect the outer packaging before accepting or unpacking your parcel.
In case the packaging is found visibly damaged, squashed, opened, wet, or tampered with, ensure you take clear pictures of the packaging prior to disposal of it. Once the package is opened, inspect the item itself for any obvious damage or missing parts.
It is advised to hold onto the original packaging until it is verified that the item was delivered without any problems.
Damaged, Missing, Or Incorrect Items
Contact AbodeLook support if you receive a damaged or incomplete order, or an incorrect item in your order. Please provide:-
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of outer packaging and shipping labels
- Photos showing any visible damage or tampering
Preserving the original packaging may help AbodeLook in its investigation. Do not try to repair or alter the damaged product before receiving instructions from our support team.
Based on the applicable refund and returns policy of Abodelook, replacements, returns, or refunds will be handled properly.
Undelivered Or Returned Shipments
Your shipment can be sent back to the sender when it is not possible for the delivery to take place due to an incorrect address, unsuccessful attempts at delivery, refusal to accept delivery, or any other delivery exception. If there is a case whereby your order is sent back to AbodeLook, please contact our support department so that we can evaluate the order and let you know about the possibilities at your disposal.
Additional shipping or handling charges that could result from the above reasons will be applicable in accordance with our policy.
Special Delivery Considerations
Some products may need extra care due to their size, weight, material, fragility, and other features, such as large furniture items, mirrors, lighting, floor, plants, and other special products that need different shipment terms compared to regular packages. In such cases where a specific product has certain requirements in terms of shipment or delivery, this information will be indicated either on the product page or during checkout.
There may also be certain restrictions regarding delivery times in remote or hard-to-reach places.
Order Cancellation Before Dispatch
You can cancel the order before it enters processing or is dispatched. After being shipped, the order cannot be cancelled, but the process of return needs to take place instead.
Any refunds that occur because of approved cancellations will be made in line with the relevant refund policy of AbodeLook and the method of payment used for the purchase.
Contact Us About Your Shipment
Need help? Need to know about your order, tracking, or anything else? Contact us for anything related to your order or our service.
Online shopping enquiries:
General & business enquiries:
Include your order number and email address when contacting us. Suitable photos and tracking information can help us investigate delivery issues.
Abodelook keeps making efforts to provide you with seamless shipping and delivery and to provide information that helps you check the status of your order.
