Processing & Shipping Timelines

What are your standard shipping fees?

Ans: Our standard shipping fees follow a simple model: smaller orders typically incur a flat delivery charge, while larger orders, above a set threshold, often qualify for free shipping. Exact charges are always clearly highlighted at checkout, so you know your total payable amount before placing an order.

How long does order processing typically take?
Ans: Most orders are processed within 1–2 business days before shipment. During peak seasons or special sales, processing may take slightly longer, but we always strive to prepare your plants as quickly and carefully as possible.

What are the expected delivery timelines once my order ships?
Ans: Standard delivery usually takes 3–7 business days, while express orders arrive within 1–3 business days after dispatch. You will receive tracking details to keep an eye on the delivery schedules.

Do different items in a single order ship from separate locations?
Ans: Yes, depending on availability and the type of demanded plants or products, parts of your order may ship from different nurseries or fulfillment centers. This helps us ensure that each plant is sent from the location best suited to maintain its freshness and health during transit. If your order is split, you will receive separate tracking details for each shipment so you can track them. We make sure all items will be delivered within the estimated timeframe provided at checkout.

Do I need to sign for my delivery?

Ans: For your safety and the well-being of our delivery partners, all our orders are delivered without requiring a signature to ensure a smooth and contactless experience.

Do I need to be home to accept my delivery?

Ans: No. Your order arrives safely, even if you’re not home. Our plants are shipped directly from our greenhouse via FedEx to ensure they are delivered safely, even if you are not available at home to receive them.

How do I track my order?

Ans: To track the status of your order, simply visit our ‘Track Order’ page and enter your order number along with your registered email address. For any additional questions, our ‘Get in Touch’ messaging link is always available to assist you.

Can I gift a plant to someone?

Ans: Yes. We provide nationwide delivery to help you send a plant gift effortlessly. You can select your preferred delivery date and add a personalized card message. Each plant arrives with simple care instructions, so it will thrive irrespective of the recipient’s level of plant experience.

How are my plants packaged?

Ans: Each plant is carefully wrapped at the base with a moisture-locking plastic liner to keep it fresh during transit. Depending on your order, we use single, double, or multipack boxes designed to fit the pot size, with secure tab systems that firmly hold the plant in place. The box is then sealed and labeled with packing details to ensure safe, precise, and on-time delivery. Make sure you water your plant after unboxing.

Modifying Orders

• Can I amend my order after it has been placed?
  Ans: We process plant and sapling orders quickly to ensure they reach you fresh and healthy. Owing to this, changes are only possible within a short window:

• Before Processing Begins: If your order has not yet been packed or shipped, we can update details such as the delivery address or recipient information.
• During Transit: Unfortunately, we cannot make modifications after your plants have left our nursery, as they are already on their way to you and might be at your nearest delivery store.
• On Special Requests: For urgent adjustments, please contact our support team as soon as possible, and we’ll do our best to alter your order before its dispatch.

Express Options

• Is same-day delivery available?
  Ans: Yes, we do offer same-day delivery in select locations. Simply place your order before the cut-off time visible on the product page, and we’ll ensure your plant reaches your doorstep fresh and on time.
• In which situations is express shipping unavailable at checkout?
  Ans: While we do our best to offer express delivery whenever possible, there are a few situations where this option may not appear at checkout:
  • Location Restrictions: Some remote or rural areas are outside express courier coverage.
  • Plant Sensitivity: Certain delicate or larger saplings require extra care and handling and cannot be shipped on accelerated routes.
  • Weather Conditions: During periods of extreme heat or cold, express shipping may be paused to ensure the safety of the plant and the delivery boy.
  • Order Cut-Off Times: Orders placed after our daily cut-off (or on weekends/holidays) may not qualify for express delivery until the next business day.
  • Stock Availability: Express service may not be supported if an item is shipping from a secondary warehouse or nursery.
• What does your “Premium Shipping” service include?
  Ans: Our Premium Shipping options are designed for fast and extra careful delivery for last-minute shoppers. It includes:
  • Priority Processing: Your order will be moved to priority ranks in our packing queue, so it is prepared and shipped ahead of standard orders.
  • Expedited Delivery: Plants are dispatched through faster shipping routes, helping them reach you sooner and fresher.
  • Weather-Safe Handling: During extreme temperatures, we use additional insulation with heat or cold packs to protect delicate plants and saplings.
  • Delivery Assurance: Your shipment comes with enhanced tracking and coverage, so you’ll always know where your green friends are.

Issues Upon Delivery

What should I do if my plant arrives in damaged condition?

Ans: We sincerely apologize if your plant or pot arrived in a compromised condition. With our 30-day guarantee provision, we ensure your plant reaches you in safe and healthy condition, and we are happy to provide a replacement. Please share your order number along with a photo of the damaged item at support.abodelook.com so our team can assist you promptly.

How do I return a product?

Ans: Your order must be returned within 30 days of receiving it. Items must be given back in their original and pristine condition, unused and unworn, with all tags attached and accompanied by their original packaging.

What happens if I enter the wrong address?

Ans: If an incorrect address is provided, delivery may fail or be delayed. In most instances, we cannot guarantee a replacement once the plants have been dispatched. If you notice any errors, please contact our support team immediately by emailing us at support.abodelook.com. Generally, corrections can be made before the order is shipped, but not once it is in transit.